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It is our policy and responsibility to provide excellent service consumers. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. This policy outlines our procedure for responding to complaints, requests for service and questions that come to through a shopping experience. For written acknowledgements, templates with standard language should be used to minimize staff processing time.